Shipping policy
Thank you for shopping with www.gradodesign.us. At Grado, we are committed to ensuring your shopping experience is enjoyable and convenient. Our professional network of delivery partners will handle the scheduling and processing of your deliveries. You can review the available delivery options for your purchases in your cart before checkout.
In case of any delays with your order, please feel free to contact us at support@gradodesign.us, and we will provide you with the order’s tracking number.
Where Do We Ship To?
We offer global shipping. However, some regions may have restrictions. Please check the availability of your cart before checkout. If you have any questions regarding shipping to your location, contact us at support@gradodesign.us.
Shipping Rates & Delivery Fees
|
Price Range |
Standard |
Countries and Regions
Included |
|
Up to $500.00 |
$35.00 USD |
Andorra, Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Vatican City, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Maldives, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Panama, Peru, Philippines, Poland, Qatar, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Türkiye, United Kingdom, Uruguay, Vietnam, United States, Bahamas, Bulgaria, Croatia, Cyprus, Dominican Republic, Jordan, North Macedonia, United Arab Emirates, Uzbekistan, Åland Islands, Albania, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Brunei, Cambodia, Caribbean Netherlands, Cayman Islands, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Curaçao, Dominica, Ecuador, El Salvador, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, Georgia, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Isle of Man, Jamaica, Jersey, Kiribati, Kosovo, Kyrgyzstan, Laos, Lebanon, Malta, Martinique, Moldova, Mongolia, Montserrat, Myanmar (Burma), Nauru, Nepal, New Caledonia, Nicaragua, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Paraguay, Pitcairn Islands, Portugal, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, Serbia, Sint Maarten, Solomon Islands, South Georgia & South Sandwich Islands, Sri Lanka, St. Vincent & Grenadines, Suriname, Svalbard & Jan Mayen, Tajikistan, Timor-Leste, Tokelau, Tonga, Trinidad & Tobago, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Vanuatu, Venezuela, British Virgin Islands, Wallis & Futuna |
|
$500.01 to $1,000.00 |
$85.00 USD |
|
|
$1,000.01 to 1,500.00 |
$135.00 USD |
|
|
$1,500.01 to $2,000.00 |
$185.00 USD |
|
|
$2,000.01 to $2,500.00 |
$225.00 USD |
|
|
$2500.01 to $3,000.00 |
$275.00 USD |
|
|
$3,000.01 and up |
$299.00 USD |
- The maximum shipping fee is $299
Delivery Times
Once your order is shipped, it usually arrives within 18-36 business days, depending on your location.
Shipping Processing Time
Orders generally ship from our warehouse within 1-3 business days.
Tracking Your Order
You will receive an email notification with the tracking number. Tracking information may take up to 48-72 hours to update. If you encounter any difficulties, please contact us at support@gradodesign.us.
Taxes and Customs Fees
No additional customs duties or import taxes are required.
All customs fees and taxes will be covered by us, so you won’t need to pay anything extra upon delivery.
Free Shipping Policy
Free Shipping: Orders over $500 qualify for free shipping. Shipping to certain remote or special regions may require confirmation with our customer service team.
Delivery Options
Standard Shipping: Estimated delivery time and cost as stated.
Expedited Shipping: Not currently available.
Special Delivery Requests
If you need to delay delivery or choose a specific delivery date and time, please contact Customer Service at support@gradodesign.us. We will try to accommodate your preferences based on availability. Ensure that someone aged 18 or older is available to accept the delivery.
Assembly Services
Grado does not provide assembly services. Our products are designed for customer assembly, with instructions available for download on the product page.
Contact Information
Email: support@gradodesign.us
Address: Room 502, 5th Floor, Building 1, 1181 Bin'an Road, Changhe Street, Binjiang District, Hangzhou, Zhejiang, 310053，China